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Terms & Conditions

Same Day Canada and the USA

If you order by 1:30 pm in the recipient's time zone, we can deliver the flowers the same day. When orders are received after 1:30 pm, we will try our best to get your order prepared, but if we cannot, we will call you asap. (Normally within 30 minutes of your order).

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within a time frame of a few hours. The normal delivery times are 9 am-5 pm daily.

Same Day Flower Delivery Orders by 2pm
International Floral Deliveries
Same day delivery is not available, next business day delivery is available to most areas for orders received by 2pm.
We guarantee delivery dates for orders received two business days in advance.
Delivery Status Inquiries
BEST: to determine if a delivery has met with your satisfaction is contact the recipient directly on the first business day after the scheduled delivery was to occur.
2nd BEST e-mail us quoting your order number and recipient name on the next business day after scheduled delivery. We will launch an investigation into the delivery status of your order, and will reply to your inquiry usually within 48 hours.
OR please contact us by phone on the first business day after scheduled delivery.
Florist attempts delivery Recipient is not at home
If the recipient is not at their home, a delivery is attempted, the florist may choose:
- Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time.
- Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time.
- Leave the arrangement in a covered area of the home (porch or other entrance).
- Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for them.
- If you do not wish for the delivering florist to use any of these procedures, please make sure that you indicate this in the "Special Instructions " box on your order form.
Holiday Delivery
During the main floral holidays, Thanksgiving, Christmas, Valentine's Day, Easter, Secretary's Day and Mother's Day, we offer our customers same day delivery on orders placed as late as 2:00 PM in the recipients time zone on a regular non-holiday day, The high volume of orders we handle during holiday weeks prevents us from guaranteeing same day delivery. We post on the site, when we cannot guarantee delivery during a holiday and guarantee delivery for the day proceeding the holiday. Choose a delivery date 2-3 days before the holiday to ensure your orders are delivered on time for these important days.
Substitution Policy- Most Important is get it there on time
Occasionally it is necessary to substitute items that are either pictured or described online due to variations in supply across the country. These substitutions may include: the colour of a certain flower or flowers, flower varieties, containers and vases, teddy bears or plush animals, fruit or gourmet items, rose boxes and balloons. We strive to retain the value and the integrity of every item ordered, paying particular attention to colour scheme and premium flower varieties.

Our criteria
- All flowers must be fresh and beautiful
- Our partner florists recreate our designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our partner florists paying careful attention to overall shape, size, style, and color combinations
- Our partner florists use only the freshest flowers and make substitutions based on seasonal and regional availability
- In single-variety arrangements only, variety will take preference over color, if a florist is out of “yellow tulips,” they will substitute another color of tulips, not another yellow flower.

- When you order 3, 6, 12, 18, 24 or more roses, you will always receive the exact number of roses described.
- When we describe an arrangement with two or more flower varieties that also includes roses, your arrangement will arrive with roses. Roses, in particular, are rarely substituted as they are deemed essential to the value and integrity of the item ordered.
Delivery Time Requests
We will do everything possible to accommodate a delivery time you have requested, such as a morning or afternoon delivery. However, we CANNOT GUARANTEE a time of delivery. We are unable to guarantee delivery at a specific time, but we are normally able to deliver within a time frame of a few hours. The florist has the full business day to deliver (9AM to 5PM).
You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, as we do not know the schedules of each of our delivering florists we cannot guarantee the time of delivery.
Funerals and Time Delivery
Funeral orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family.
High School Delivery
High Schools do not always accept deliveries for students.We will take your order for High Schools but can not gaurantee the outcome . Some Schools allow deliveries some do not. Orders for Teachers and admistrative staff are no problem. If you are uncertain ,please call the school in advance to check thier student delivery policy.
Sunday Delivery
Sunday deliveries are available in most cities in the usa if ordered by noon in the recipient time zone. If we are unable to make your Sunday delivery we will call you as soon as possible.
Military Delivery- P.O Address
We are unable to deliver flowers to a P.O. Box or an A.P.O. address. Most P.O address's do have a local address which is available by telephone. Please include a telephone number with these orders.Orders going to APO and FPO addresses are sent to the appropriate military mail location and delivered by the military mail service. As a result, guaranteed delivery dates and confirmations are not available for these orders
Hospital Delivery
For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward . If you don't know the room number, don't worry we always check. Your arrangement will be delivered to the floor nurse's station, as most hospitals do not allow florists into individual rooms.
Order in advance
You may order an arrangement as far in advance as you would like
Changing or Canceling Your Order
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment. Twenty-four hour advance notice is necessary to assure a cancellation.
We are unable to cancel or change any orders already delivered or presently en route to delivery.
- We are also unable to accept cancellations or change requests via e-mail.
- If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department.
How will I know if you received my order?
All orders are confirmed via e-mail. If there are any problems, you will be contacted via e-mail or with a personal telephone call with an explanation,
Weather:
We are not responsible for delays in delivery of florist-delivered or shipped products caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders.
Remote rural delivery locations
Special Delivery Services to the Yukon, NWT, Nunavut and other Remote Rural Areas * Occasionally orders are placed online for remote rural delivery locations that are not typically served by a local FTD or Teleflora florist or our agents working in the area. In these rare cases, we regret that we are unable to provide regular delivery services - even if our online order form initially issues an order number. We can, however arrange for successful delivery in most cases using our new Special Delivery Services. * There is an additional delivery fee for Special Delivery Services. This fee is always determined on a case-by-case basis, and is used to cover additional special delivery costs, which may include priority courier services. For the Yukon, NWT and Nunavut, the additional fee may also cover much higher initial costs associated with sourcing high quality, fresh flowers. * These charges will be personally communicated to you prior to delivery (via e-mail or a telephone call), at which time you will have the complete freedom to cancel your order, or continue using our Special Delivery Services. * Please note that these occasional cases are handled personally by a highly trained, experienced customer service representative, with two goals in mind: #1) To provide the best level of personal service to you, our customers, and #2) To arrange successful and timely delivery to out-of-the-way, remote, under-serviced and hard-to-reach areas.