Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item such as a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.
Delivery Information and Tips
Same day delivery is not available, next business day delivery is available to most areas for orders received by 12 noon PST.
We guarantee delivery dates for orders received two business days in advance.
Florist attempts delivery Recipient is not at home
If the recipient is not at their home, a delivery is attempted, the florist may choose:
During the main floral holidays,Thanksgiving, Christmas, Valentine's Day, Easter, Secretary's Day and Mothers Day, the high volume of orders we handle during holiday weeks prevents us from guaranteeing same day delivery , this may include the day before and after the holiday. We always do our utmost to deliver your gifts on the holiday. We will post on the site, when we cannot guarantee delivery during a holiday and guarantee delivery for the day proceeding the holiday. For guaranteed delivery, choose a delivery date 2-3 days before the holiday to ensure your orders are delivered on time for these important days. We DO NO accept TIME DELIVERIES , on the February 14th, Christmas Eve, Mothers Day or Easter Sunday. We can accept time deliveries for the days prior to the holiday ie: February 13th or December 22nd. Our Delivery times are from 8.00 am to 7.00 pm during major floral holidays. This may be extended to 8.00 pm . We will not deliver after 9.00 pm unless we have made previous arrangements with the sender or recipient.
Special Time Delivery
We will do everything possible to accommodate a delivery time you have requested, such as a morning or afternoon delivery. Normally we are able to deliver within a time frame of a few hours. If it is very important that the delivery get to your destination with in a certain time frame , please choose special delivery. You may use the "e;Special Instructions"e; box located on the order form to request a particular time of day for your delivery. However, we CANNOT GUARANTEE an EXACT time of delivery.
The florist has the full business day to deliver (9AM to 5PM).
You may use the "Special Instructions" box located on the order form to request morning of afternoon. We will do our best to honor your request, however, as we do not know the schedules of each of our delivering florists we cannot guarantee the time of delivery.Office deliveries will be delivered before 4.00 pm .If you require a more specific time of delivery choose special delivery or RUSH MY ORDER.
Funerals and Time Delivery
Funeral orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family.
High School Delivery
High Schools do not always accept deliveries for students. We will take your order for High Schools but can not guarantee the outcome. Some Schools allow deliveries some do not. Orders for Teachers and administrative staff are no problem. If you are uncertain, please call the school in advance to check their student delivery policy.
In Vancouver and the lowe mainland we guarantee Sunday Delivery , if ordered 24 hours in advance. Sunday deliveries are available in most cities in Canada if ordered by noon in the recipient time zone. If we are unable to make your Sunday delivery we will call you as soon as possible. (Normal call times are about 1 hour on Sundays)
Military Delivery- P.O Address
We are unable to deliver flowers to a P.O. Box or an A.P.O. address. Most P.O address' do have a local address which is available by telephone. Please include a telephone number with these orders. Orders going to APO and FPO addresses are sent to the appropriate military mail location and delivered by the military mail service. As a result, guaranteed delivery dates and confirmations are not available for these orders
For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. If you don't know the room number, don't worry we always check. Your arrangement will be delivered to the floor nurse' station, as most hospitals do not allow florists into individual rooms.
Ordering in advance
You may order an arrangement as far in advance as you would like
Changing or Canceling Your Order
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment.Twenty-four hour advance notice is necessary to assure a cancellation or change. Delivery changes or cancellations will be charged a minimun 14.95 to cover the cost of processing and or re/delivery.
How will I know if you received my order?
All orders are confirmed via e-mail. If there are any problems, you will be contacted via e-mail or with a personal telephone call with an explanation,
We are not responsible for delays in delivery of florist-delivered or shipped products caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders.
IMPORTANT SHIPPING TIPS ! (Please Read Carefully)
SENDING TO AN APARTMENT?
Please ensure that someone will be available at the delivery location to sign for the shipment on the day of delivery. Shipments being delivered to apartments may not be left at the door, and may not be left with a rental office or apartment manager. This is up to the courier's discretion. We guarantee arrival on the requested delivery date, if we are provided with complete and accurate recipient information. We cannot guarantee a specific delivery time with our overnight couriers.
SENDING TO A COMPANY?
To ensure a timely arrival, please verify the shipping/receiving policies of the company prior to ordering, especially if you are sending to a business location that has increased security (such as government buildings and banks). We cannot be held responsible if the delivery location will not accept the package. Please confirm that the recipient will be at the delivery location on the date of delivery. We guarantee arrival on the requested delivery date, if we are provided with complete and accurate recipient information. We cannot guarantee a specific delivery time with our overnight couriers.
SENDING TO A HOSPITAL?
To ensure a timely arrival, please verify the policies and hours of operation of the hospital shipping/receiving department prior to ordering. Packages may not always be taken to the reception desk. Please ensure the recipient will still be at the hospital on the day of delivery. We suggest sending a potted plant or ensure that someone will be at the delivery location to arrange the flowers. Saturday deliveries are not recommended for courier delivered orders. Remember to order a vase if one does not come with your cut floral selection!
SENDING TO A SCHOOL?
Please verify the receiving policies of the school prior to ordering. Ensure that the recipient will be at the delivery location on the day of delivery. We guarantee arrival on the requested delivery date, if we are provided with complete and accurate recipient information. We cannot guarantee a specific delivery time with our overnight couriers.
SENDING TO A FUNERAL HOME?
If your order is for a funeral service and requires delivery at a specific time of day:
Orders are released the day before at 3pm so that the florist has enough time to make the order and have it delivered, or reject it so that we can send to another florist. However, if people order after business hours for delivery the next day, the orders do not get released until 8am on that day. Most shops do not open until 9am, so they do not have time to make the deliveries for early morning funeral services.